Max.com by Warner Bros. Discovery is a new VOD service formed after merging a few independent subscription-based entertainment platforms. Formerly known as HBO Max, Max.com offers more shows, movies, and content for the same price. If you are trying to load a title on Max.com but facing the ‘Something Went Wrong, Please try Again’ issue on your Chrome browser. Here are some of the best solutions to fix something went wrong error message on Max.com.
Basic Fixes you can Try
Before moving forward with the technical fixes for the videos not loading issue on the HBO Max on Chrome Browser, we can try this basic fix to see if this works.
- Make sure you have the latest version of Chrome installed.
- Try an alternative browser or incognito mode, or guest mode.
- Check your internet connection. If your connection is slow or unstable, it could be causing problems with streaming.
- Restart your computer. Rebooting the PC will restart all system processes and close unwanted background processes
1. Clear Cookie Data and Sign Back In
Clearing the site data will remove any discrepancies between the site and the browser. You can clear that data and log back to fix any loading error codes on Max.com on the Chrome browser.
- Click on the lock icon on the max.com
- Click on Site Settings.
- Hit Clear data.
- Now again, log back into Max.com and fix any errors.
2. Change Browser DNS
DNS is a set of IP addresses that are retrieved when requested. If the Max videos are not loading, then changing the DNS can come in handy. Changing DNS does not affect internet speeds.
- Open Chrome Settings.
- Click on Privacy and Security.
- Here under Use Secure DNS.
- Click on With Customized and change the DNS from the dropdown menu or enter the best DNS you know.
| DNS Server | DNS 1 | DNS 2 |
|---|---|---|
| Google Public DNS | 8.8.8.8 | 8.8.4.4 |
| Cloudflare DNS | 1.1.1.1 | 1.0.0.1 |
| Quad9 DNS (IPv4) | 9.9.9.9 | 149.112.112.112 |
| Quad9 DNS (IPv6) | 2620:fe::fe | 2620:fe::9 |
| OpenDNS | 208.67.222.222 | 208.67.220.220 |
3. Clear Browser Data
Clearing the data and cache build-up of the browser will help you fix the error code on Max.com.
- Open Chrome Settings.
- Click on Privacy and Security.
- Here click on Clear Browsing Data.
- A pop-up box will open. Here under the Advanced tab, select All Time as Time range, and right-tick on Browsing History, Download History, Cookie, and other site data, and Caches images and files.
- And hit Clear data to fix HBO Max Video Not Loading on Chrome Browser.
4. Disable Chrome Extension
Browser add-ons are the best productivity tools that can boost the performance of any web browser. They run simultaneously with the page load to check if there is any action to perform. If you are using any content-blocking extension or code injecting/modification extension, then I recommend you disable the addon.
- Enter
chrome://extensions - Here look for the extensions that may block content or restrict the page loading.
- Disable the extension by turning off the toggle.
- Now reload the page and check the site should be working now.
5. Disable/Enable Hardware Acceleration
Hardware Acceleration uses specialized hardware, such as a graphics processing unit (GPU), to render graphics, play videos, or perform complex calculations. It is good to enable or disable (if already enabled) Hardware Acceleration to see if this helps you fix the Max something went wrong error code.
- Open Chrome Settings.
- Click on System from the left menu bar.
- Click on the toggle to turn On/Off; use hardware acceleration when available.
5. Reset Chrome Browser
Resetting Google Chrome is an excellent option to fix any settings issues with the Chrome browser. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your bookmarks, history, and saved passwords will not be cleared.
- Open Chrome Settings.
- Click on Reset Settings from the left side menu.
- Here tap on Restore settings to their original defaults.
- Finally, hit on Reset settings to reset the browser.
Conclusion
That’s it; with this simple guide, you can fix HBO Max something went wrong with issues on Google Chrome Browser for Windows and Mac. If the issue still persists, contact Max support.